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We're great about prompt follow up. For messages coming in during our "normal" business hours of 9 AM - 5 PM EST (Monday - Friday), we'll typically respond within a few hours. Don't be surprised, though, if we happen to respond at 4 AM on a Saturday.

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PBR primarily supports members through email. PBR sometimes uses text messaging for more urgent support purposes. We do NOT use text messages for marketing purposes and highly recommend that you opt-in to text messages in case of an URGENT matter.

Do you want to receive text messages for support purposes only (no promotions)? You may opt-out at any time by replying "STOP."
- I opt-in to receive SMS messages for support only
- I do not opt-in to receive SMS messages for support
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